Privacy Policy

inndio is a trading name of INNDIO LIMITED, a company registered in England and Wales under number 14641278, with its registered office at Wittenham Avenue, Tilehurst, Reading, RG31 5LN. Our VAT registration number is 436 5579 63.

For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), we are the controller of the personal data described in this policy. Our ICO registration number is ZB538584.

We only collect what we need to reply to you and run this website.

• Contact form details: your first and last name, email address, company name, and what you tell us about your project, including the service you need, your timeframe, budget, when you'd like to start and how you heard about us.
• Emails and messages you send us directly, and anything we exchange while discussing a project.
• Technical data that any web request carries, such as your IP address, browser type and the pages you request. Our hosting provider processes this to deliver the site and protect it from abuse.

We don't ask for special category data (such as health or political views), and please don't include it in your messages.

We use your information to:

• Reply to your enquiry and talk to you about a potential project. Our lawful basis is our legitimate interest in responding to people who contact us, or taking steps at your request before entering into a contract.
• Deliver work and manage our relationship if you become a client. Our lawful basis is performance of a contract.
• Keep the website secure and working. Our lawful basis is our legitimate interest in running a reliable, safe site.
• Meet our legal, tax and accounting obligations where they apply.

We don't sell your data, and we don't use it for automated decision-making or profiling. We won't add you to a mailing list unless you ask us to.

We use a small number of trusted providers to run the site. They process data on our behalf, under contracts that require them to keep it secure and use it only on our instructions:

• Supabase, which hosts the database where contact form submissions are stored in London, UK.
• Cloudflare, which hosts and serves this website and protects it from malicious traffic.

We may also share information with professional advisers, or where the law requires us to.

Some of our providers operate globally, so your data may be processed outside the UK. Where that happens, we rely on safeguards recognised under UK law, such as UK adequacy regulations or the International Data Transfer Agreement and Addendum, so your data stays protected to the same standard.

We keep enquiries that don't lead to a project for up to 24 months, in case you come back to us, then delete them. If you become a client, we keep project and billing records for as long as our relationship lasts and for up to six years afterwards, to meet legal and accounting requirements.

This website doesn't use advertising or analytics cookies, and it doesn't track you across other sites. Our hosting provider may set strictly necessary cookies to keep the site secure and working; these don't need your consent.

If we add analytics or other optional cookies in future, we'll update this policy and ask for your consent first. You can block or delete cookies at any time in your browser settings.

All traffic to this website is encrypted in transit. Contact form submissions are stored in a database that only authorised members of our team can access. No system is perfectly secure, but we take reasonable technical and organisational steps to protect your information.

Under UK data protection law you have the right to:

• Access the personal data we hold about you.
• Have inaccurate data corrected.
• Have your data deleted.
• Restrict or object to how we use it.
• Receive your data in a portable format.

To use any of these rights, email us at Click to view email. There's no charge, and we'll respond within one month.

This site links to other websites, including our client portal and the sites we've built. Those sites have their own privacy policies, and we aren't responsible for how they handle your data.

If you have a question about this policy or how we handle your data, email Click to view email or write to us at Wittenham Avenue, Tilehurst, Reading, RG31 5LN.

If you're unhappy with our response, you can complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to put things right first.

We may update this policy from time to time. The date at the top of the page shows when it last changed.